Maintaining services to you

At ForLiving we care and everything we do is for the wellbeing of you, your community and our colleagues.We are following Government guidance daily and are monitoring advice from Public Health England.

It’s important that you have all the necessary information to help you make the best decisions when it comes to looking after yourself and your loved ones. You can find in-depth information on the background, current status, guidance for primary care and self-isolation on the Public Health England website.

Please see below updated information around our services:


We want to do everything we can to keep you, and your loved ones, as safe as possible in your property.

It’s important that we do all that we can to minimise the risk of spreading the Coronavirus. Following the latest Government advice, from Tuesday 24th March, we will only be carrying out emergency and urgent repairs.

Your wellbeing, and that of your community, is crucial at this time. This step is necessary to help us reduce the risk of spreading the virus, and help protect you and other residents.

You can still report a repair by phone, email or live chat. If your repair is not classed as an emergency or urgent repair, we will be unable to progress this but it will be efficiently logged and saved into our system.

We’ve put together a list of emergency and urgent repairs to help you understand what category your repair will fall into:

Emergency repairs – 24 hours

An uncontainable water leak / burst

Total loss of power supply

A blocked toilet (if there is only one in the home)

A gas leak

Urgent repairs – 3 days

Partial loss of power supply

Leaks that can be contained

Leaks from the roof

Loss of heating or hot water (October to May – 1 day repair / May to October – 3 day repair)

If you need a repair and are unsure of what category it is in, please message us on our live chat, email us or call us, and one of our friendly service centre operatives will be able to help.

It’s also important we put things in place so we can come in to your home in a safe way. If you do have an emergency or urgent repair and are feeling unwell, with a cough, high fever or difficulty breathing, please do let us know.

Contact details

You can contact us through the following options;

  • 0330 333 8382
  • Via live chat

Business Support Packages

If you are a business owner you can find information about the Government's Business Support packages to help on their website and on Salford City Councils website. We appreciate that each tenant will be affected differently and are happy to speak to you on a one to one basis to address any concerns you have. We are committed to supporting all of our tenants in any way we can and encourage you to contact us at any time via email or phone call.

Benefit calculator

Use a free independent benefits calculator to find out what you may be entitled to including benefits, tax credits and Universal Credit.


If you are a purchaser with a question about our homes for sale at The Orchards, or you’re interested in finding out more please contact us through our email address and we will support you with your enquiry.

If you are interested in viewing one of homes, please leave your contact details and we will contact you to schedule them as soon as we are able.

We will update our websites and social media channels with information should the advice change. So please check back here for the latest information.

We will do everything we can to support you during this time. Please do not hesitate to contact us if there is anything we can do to help