Update to our services
We have now restarted our routine repairs service. Everything that we do will be with the health and safety of you, your community, and our colleagues in mind.
If you’ve already logged a repair, then you don’t need to do anything. We’ll be in contact with you to arrange a date that works best for you. Please bear with us as we work through and catch up with the jobs reported over the last couple of months. It may take us a little longer than usual to complete non-essential repairs.
Our approach, throughout the COVID-19 pandemic has always followed the latest Government guidelines. Our decision to re-start routine repairs is supported by guidance from the Ministry of Housing, Communities and Local Government.
We want you to feel safe. If you have a repair currently booked in and you don’t feel comfortable with us coming into your home, please contact us. We can talk you through how we’ll be working in the safest way possible, or we can agree to cancel the repair until you feel happy for us to complete the work. Let us know so we can work together with you to come up with a solution.
If you, or someone in your household, are currently shielding, we will not carry out any non-essential work. We will only be working on essential repairs in these circumstances, following strict safety guidance. Additionally, if you are feeling unwell then please contact us as soon as possible so we can do the right thing, supporting you in the right way.
If you do have a repair that you need to report to us please contact us.
You can contact us through the following options:
0330 333 8382
If you are a purchaser with a question about our homes for sale at The Orchards, or if you're interested in finding out more please contact us through our email address firstname.lastname@example.org and we will support you with your enquiry.
If you are interested in viewing on of the homes, please leave your contact details and we will contact you with further information.We will do everything we can to support you during this time. Please do not hesitate to contact us if there is anything we can do to help.